Interlogic, Inc. is developing a CMS software Help Tool, the CMIS, that will provide the level of instruction and taxonomy understanding necessary to prepare utility personnel with the knowledge and abilities to use the CMS software as designed.
The CMIS is an electronic document that is accessed through a standard web browser interface. The electronic document allows the user to navigate through the document as dictated by need, as opposed the traditional printed document that is arranged by topic or software menu item. It incorporates video clips that demonstrate the function being explained, and walk the user step by step through various activities. While it would be possible to print a version of the instructions to study when away from the computer, the CMIS is intended to be used while using the CMS software. Instructions precisely mimic what takes place in the working software, so the user can execute new tasks step by step.
The CMIS incorporates instructions for the base software, and the CMS interface in one help document, providing links to documentation from the software vendors available on line. Instruction is provided in standard database functions such as user addition and maintenance, as well as aid and direction in constructing new database objects, modifying, deleting, and creating links between them.
Perhaps the most important feature is the instruction on the Williamson-Merritt taxonomy. Users find help and assistance in the creation of appropriate CMS content, not just the use of the software. This is a critical aspect of the CMS, and necessary for data integrity as well as use of the CMS.
Users are able to insert notes in the electronic document for memory aids, clarification, and capturing the learning and experience of the CMS software users.
Finally, when users encounter barriers or difficulty in using either the CMS software or the CMIS, electronic feedback and question options are available that encourage the user to communicate directly from the CMIS with the CMS and taxonomy experts. A user with a question can receive specific help directly from the expert in under 24 hours under most conditions, and in real time in others, depending on the nature of the support agreement. Where necessary, changes can be made to the CMIS remotely to reflect additional information or clarification that has resulted from the user experience.
