On Performance Indicators

"Task based measurements are finite Cartesian interpretations that restrict you to incremental change. You can only make the process more efficient. Outcome based measurements ask "Why" instead of "How" and open up the possibility for quantum changes in performance because they are not preconditioned to accept that the process has to exist at all."
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This article and incorporated images are ©1995 Brad Williamson All Rights Reserved. Permission is granted for reproduction not for profit in its entirety including this copyright notice.
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