Uncovering Your Hidden Occupancy Costs

Apgar IV, Mahlon
Cambridge, MA: Harvard Business Review, May-June 1993

The Information Tools Executives Truly Need

Drucker, Peter F.
Cambridge, MA: Harvard Business Review, Jan-Feb 1995

Putting the Balanced Scorecard to Work

Kaplan, Robert S., and David P. Norton
Cambridge, MA: Harvard Business Review, September - October 1993

The Balanced Scorecard - Measures That Drive Performance

Kaplan, Robert S., and David P. Norton
Cambridge, MA: Harvard Business Review, January - February 1992

Measure for Measure: For Better Performance Results...

Lewis, Robert
Full Title: Measure for Measure: For Better Performance Results, Call It What It Is
Info World, 1996

How the Right Measures Help Teams Excel

Meyer, Christopher
Cambridge, MA: Harvard Business Review, May - June 1994

Strategic Value Analysis: Trying to Run Before You Can Walk

Mills, Roger W., John Robertson and Time Ward
London, England: Management Accounting, Volume 10, no. 10

Lost in Space: Typical Benchmarking Problems

Ogilvie, Timothy
Management Review, Sept. 1993, V82, N9

CFOs and Strategists: Forging a Common Framework

Rappaport, Alfred
Cambridge, MA: Harvard Business Review, May-June 1992

Learning From Customer Defections

Reichheld, Frederick F.
Cambridge, MA: Harvard Business Review, March - April 1996

Control in an Age of Empowerment

Simons, Robert
Cambridge, MA: Harvard Business Review, March - April 1995

Want to Improve Morale? Pay Attention to Goals...

Smith, Michael L.
Full Title: Want to Improve Morale? Pay Attention to Goals, Measurements and Feedback
Project Management Journal, June 1995

Why To Go For Stretch Targets

Tully, Shawn
Fortune Magazine, November 14, 1994

New Process/Financial Scorecard...

Vitale, Michael R., Mavrinac, Sarah C., and Hauser, Mark
Full Title: New Process/Financial Scorecard: A Strategic Performance Measurement System
Planning Review, July - August 1994 V22, N4.